A Chrome extension that overlays Epicor Kinetic with an AI assistant — answering BAQ questions, report guidance, and customization how-tos in seconds, without raising a ticket.
Users raise tickets for basic how-to questions and wait hours or days for a partner response
Every T&M call to a partner for repetitive L1 queries adds up fast on your invoice
New users slow down during onboarding because there's no instant help when they need it
AMC contracts lock you into paying for support that could be resolved in seconds
Built for the real workflows of Epicor end users, finance teams, and operations managers.
Ask EpicAssist without leaving the screen you're on. No portal, no ticket, no hold music — just an answer in your browser, instantly.
Field definitions, report parameters, filter logic — explained simply, scoped to the module and screen you're currently on.
Step-by-step answers for screen changes, BPM rules, and UI customizations — drawn from real resolved cases, not generic docs.
New Epicor users get productive in days, not weeks. EpicAssist answers the same questions a consultant would — 24/7, at no extra cost.
When EpicAssist isn't certain, it flags it and hands off to your partner with full context already attached. No dropped threads.
Every resolved query makes the assistant sharper. Your organisation's knowledge compounds — and your partner bills shrink month on month.
Every L1 question that goes to a partner on T&M is a cost that shouldn't exist. EpicAssist absorbs the majority of those queries — before they become a line on an invoice.
EpicAssist is trained on your organisation's resolved support history. Every query that gets a positive rating is cached. Every escalation that gets resolved is added to the knowledge base. Over time your team asks fewer questions to partners — and the ones they do ask are the complex ones actually worth paying for.
Real Epicor Kinetic screens, real user questions, real answers — no scripted demo environment.
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We'll walk you through EpicAssist on your own Epicor environment — no setup, no commitment.